Consumer Information

 

The Morehouse School of Medicine (MSM) desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of operations should be filed internally to MSM authorities first, and then, if necessary, to external authorities. Contact information for filing complaints is given below.

 

MSM fully complies with the federal Family Educational Rights and Privacy Act of 1974 as amended (20 U.S.C. § 1232g; 34 CFR Part 99), which gives students access to their educational records. Individuals who have particular questions or wish to view a copy of the Act are urged to contact the Office of the Registrar or the Dean’s Office. Students can arrange to review their records by making an appointment with the Registrar located on the first floor of the Hugh Gloster Building, adjacent to the Office of Admissions and Student Affairs.

 

Internal MSM Contacts for General Consumer and Other Complaints      

 

Academic Affairs

            Dr. Sandra Harris-Hooker

            Executive Vice Dean for Academic Affairs

            sharris-hooker@msm.edu

 

Educational Affairs

            Dr. Martha Elks

            Senior Associate Dean, Educational Affairs

            melks@msm.edu

 

Clinical Affairs

            Dr. Derrick Beech

            Senior Associate Dean, Clinical Affairs

            dbeech@msm.edu

 

Compliance

            Desiree Ramirez

            Chief Compliance Officer

            dramirez@msm.edu

 

Family Educational Rights and Privacy Act (FERPA)

            MSM Registrar

            afreeman@msm.edu

 

Title IX

            Marla Thompson, MPA

            Title IX Coordinator

             (404) 752-1871

            mthompson@msm.edu

 

Facilities and Management

            Dr. John Case

            jcase@msm.edu

 

Please see the student handbook for more extensive information on these and other areas.

 

External Contacts for Consumer Complaints                                                  

 

If an issue cannot be resolved internally with MSM, students may file a formal complaint with the following accrediting entities:

 

Georgia Nonpublic Postsecondary Education Commission (GNPEC)

 

Federal regulations also require MSM to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The following links fulfill this obligation:

 

Student Complaint Information by State

Directory of State Authorization Agencies and Lead Contacts

 

Because MSM is eager to listen to its students and assist them in resolving any issues they may have with the school, MSM encourages students to inform the school of their complaints first before contacting one of these agencies.