The Morehouse School of Medicine (MSM) desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of operations should be filed internally to MSM authorities first, and then, if necessary, to external authorities. Contact information for filing complaints is given below.
MSM fully complies with the federal Family Educational Rights and Privacy Act of 1974 as amended (20 U.S.C. § 1232g; 34 CFR Part 99), which gives students access to their educational records. Individuals who have particular questions or wish to view a copy of the Act are urged to contact the Office of the Registrar or the Dean’s Office. Students can arrange to review their records by making an appointment with the Registrar located on the first floor of the Hugh Gloster Building, adjacent to the Office of Admissions and Student Affairs.
Internal MSM Contacts for General Consumer and Other Complaints
Dr. Sandra Harris-Hooker
Executive Vice Dean for Academic Affairs
Dr. Martha Elks
Senior Associate Dean, Educational Affairs
Dr. Michelle Nichols
Assistant Dean, Clinical Affairs
Privacy Officer and Research Integrity Officer
Family Educational Rights and Privacy Act (FERPA)
Marla Thompson, MPA
Title IX Coordinator
Facilities and Management
Dr. John Case
Please see the student handbook for more extensive information on these and other areas.
External Contacts for Consumer Complaints
If an issue cannot be resolved internally with MSM, students may file a formal complaint with the following accrediting entities:
- Georgia Nonpublic Postsecondary Education Commission (GNPEC)
- Southern Association of Colleges and Schools (SACS)
- Accreditation Council for Continuing Medical Education
- Accreditation Council for Graduate Medical Education
- Council on Education for Public Health
- Liaison Committee on Medical Education
Federal regulations also require MSM to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The following links fulfill this obligation:
Because MSM is eager to listen to its students and assist them in resolving any issues they may have with the school, MSM encourages students to inform the school of their complaints first before contacting one of these agencies.