Consumer Information

The Morehouse School of Medicine (MSM) desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of operations should be filed internally to MSM authorities first, and then, if necessary, to external authorities. Contact information for filing complaints is given below.

MSM fully complies with the federal Family Educational Rights and Privacy Act of 1974 as amended (20 U.S.C. § 1232g; 34 CFR Part 99), which gives students access to their educational records. Individuals who have particular questions or wish to view a copy of the Act are urged to contact the Office of the Registrar or the Dean’s Office. Students can arrange to review their records by making an appointment with the Registrar located on the first floor of the Hugh Gloster Building, adjacent to the Office of Admissions and Student Affairs.

Internal MSM Contacts for General Consumer and Other Complaints       

Internal MSM Contacts for General Consumer, Title VI and Title VII of the Civil Rights Act of 1990, as amended, Section 504 of the Rehabilitation Act off 1975 and Other Complaints

Educational Affairs

Dr. Martha Elks
Senior Associate Dean, Educational Affairs
melks@msm.edu

Compliance

Alecia M. Bell, JD, MPH
Chief Compliance Officer
ambell@msm.edu

Family Educational Rights and Privacy Act (FERPA)

LaShander McQueen
MSM Registrar
lmcqueen@msm.edu

Title IX

Claudette V. Bazile, Esq.
Title IX Coordinator
(404) 752-1871
TitleIX@msm.edu

Facilities and Management

Ms. Michelle McGuire
Executive Vice President, Operations and Business Affairs
mmcguire@msm.edu

Compliance Hotline

Morehouse School of Medicine is an organization with strong values of responsibility and integrity. Our written standards and policies contain general guidelines for conducting business with the highest standards of ethics. The institution is committed to an environment where open, honest communications are the expectation, not the exception. As a student, you are encouraged to submit reports in instances where you believe violations stated in written standards and policies have occurred. Please seek guidance from the Office of Compliance on policies and procedures.

Students can place an anonymous report by phone or Internet to a reporting system that is administered and managed by a third party. This comprehensive reporting tool, allows the Office of Compliance and Corporate Integrity to proactively address compliance concerns and potential violations of regulations and policies. All information provided will remain confidential. To make a report:

  • Call the toll free 24-hour phone at 855-279-7520 (in both English and Spanish), or
  • Use the 24-hour website is www.msm.ethicspoint.com. You can locate the link on the MSM homepage by going to:
    • About MSM
    • Click on “Administration”
    • Click on “Compliance”
    • Click on “Compliance Hotline” link, go to “Make a Report”

Please see the student handbook for more extensive information on these and other areas.

External Contacts for Consumer Complaints 

If an issue cannot be resolved internally with MSM, students may file a formal complaint with the following accrediting entities:

Federal regulations also require MSM to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The following links fulfill this obligation:

Because MSM is eager to listen to its students and assist them in resolving any issues they may have with the school, MSM encourages students to inform the school of their complaints first before contacting one of these agencies.