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Canvas Resources

Common FAQs

1. When do we begin to use Canvas?
The institution will begin using Canvas summer 2018. By fall 2019, Blackboard will be decommissioned and no longer supported.

2. What will happen to the Blackboard content?
Courses have already been migrated from Blackboard to Canvas. However, all content in Blackboard will be kept for about 6 months. During this time, you may do the following:

Faculty:

• Download and save copies of your grade books
• Download and organize any course files you may need off site

Students:

• Download any course materials you may need off site

3. How do I access Canvas?

Internal Students & Faculty:

• Direct at https://msm.instructure.com or via MSM Connect
• Enter your network credentials

External Students & Faculty:

• Direct at https://msm.instructure.com/login/canvas or via Canvas Catalog https://msm.catalog.instructure.com/
• Enter the email and password used to create account

4. What should I do if my MSM network credentials do not work?
Contact IT at tickets@msm.edu or ext. 1111

5. What should I do if my Canvas login does not work? 

Internal Students & Faculty:

• Try to reset your password at https://ptool.msm.edu/
• Contact IT at tickets@msm.edu or ext. 1111

External Students & Faculty:

• Try to reset your account from the login screen
• Email canvas@msm.edu

6. What should I do if I do not see my course listed in Canvas?

Internal Students:

• Courses are accessible if you are registered through Banner
• Check with your instructor to see if the course is published

External Students:

• Check with your instructor to see if the course is published

Faculty:

• Email canvas@msm.edu

7. How will I get training on Canvas?
The ODL support team will provide various pathways for learning about Canvas. Be on the lookout for the information.

Student Resources Canvas Student App – download the mobile app Quick Video Tutorials: Navigating Canvas Viewing Grades Communication Using Student App Android iOS	Canvas News See what’s new with Canvas and stay informed on the latest features!
Faculty Resources Canvas Teacher App – download the mobile app Start of Semester Course Checklist Quick Video Tutorials Course Expectations Course Settings Canvas Communication Course Roster Adding Files Gradebook Overview Announcements